<div data-type="horizontalRule"><hr></div><p class="MsoNormal">If you need help using Promptmonitor, have questions about your account, or run into any issues, our support team is always available to assist you.</p><p class="MsoNormal">We offer two ways to get in touch, so you can choose what’s most convenient.</p><div data-type="horizontalRule"><hr></div><h2 id="81oymz3a6wo" data-toc-id="81oymz3a6wo"><strong>Contact Options</strong></h2><p class="MsoNormal"><strong>1. Support Chat</strong></p><p class="MsoNormal">The fastest way to reach us.</p><ul><li><p>Available directly from your dashboard and sign-in page</p></li><li><p>Ideal for quick questions or troubleshooting</p></li></ul><div data-type="horizontalRule"><hr></div><p class="MsoNormal"><strong>2. Email Support</strong></p><p class="MsoNormal">For detailed inquiries or follow-ups.</p><ul><li><p>Email us at <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="mailto:support@promptmonitor.io"><strong>support@promptmonitor.io</strong></a></p></li><li><p>Our team typically responds within an hour.</p></li></ul><p></p>

How to Contact Promptmonitor

Feedback

Roadmap

Detailed pages covering individual Promptmonitor features and actions.

Pages

Turn AI insights into concrete steps that improve your brand’s visibility

Actions Page

See all websites and domains cited across AI responses for your tracked prompts

Sources Page

Foundational guides that explain Promptmonitor’s key features and workflows.

Overview

An overview of what Promptmonitor does, the problem it solves, and how it helps brands understand and improve their visibility in AI-generated answers

Promptmonitor Overview

Understand how Promptmonitor measures your brand’s visibility across AI platforms

Metrics Overview

This guide explains how Promptmonitor consumes responses and tracks usage across your projects and prompts

Understanding Usage and Limits

How to navigate, understand, and make the most of your dashboard for insights

Dashboard Overview

List of supported countries in Promptmonitor

Supported Countries

Actionable guides covering common tasks and workflows in Promptmonitor.

How-To Guides

A guide on creating and tracking prompts in Promptmonitor to monitor your brand's visibility across AI platforms

How to Track a Prompt

Track how AI responses and brand mentions vary by geographic location

How to Add Locations

Invite teammates to collaborate on projects and manage access with ease

How to Invite Team Members to Promptmonitor

This guide explains how to cancel your Promptmonitor subscription through the Stripe customer portal

How to Cancel Promptmonitor Subscription

Learn how Promptmonitor collects, processes, and presents data across prompts, AI models, locations, and website traffic.

Analytics & Data

Learn how Promptmonitor tracks human visitors and AI bots on your website, and how these insights help you understand both user behavior and AI discovery

Web Analytics Overview

Track visits from AI search engines, crawlers, and bots like ChatGPT, Claude, and Perplexity to understand how AI platforms access your website

AI Search, Crawler, Bot Analytics

Understand how a specific prompt performs across AI platforms and where optimization opportunities exist

Prompt Analytics

A high-level summary of your brand’s visibility, mentions, sentiment, and competitors across AI models

Overview Analytics

Learn how to read and understand your visibility scores, brand mentions, competitor data, and performance over time.


Reports & Metrics

Learn how to calculate your visibility score

How Visibility Score is Calculated

Learn what PromptMonitor does, how it works, and how to get started tracking your brand’s visibility in AI-generated answers.