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I selected Grok, but I am not getting any results. Is the interface faulty?

Status: Completed2 comments

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Comments2

  • Chioma Chuku

    Team•

    Feb 19

    Hello, Andree.

    Thank you again for your patience. There is an update regarding your feedback.

    Please know that Grok is currently responding; however, the previous live search functionality that supported tracking has been deprecated by xAI for Grok-3. As a result, Grok is now generating general AI responses rather than structured tracking outputs.

    We are currently reviewing model compatibility to restore full tracking functionality.

  • Chioma Chuku

    Team•

    Feb 16

    Hello Andree,

    Thank you for flagging this. If you selected Grok but are not seeing results, it typically means that Grok did not return a valid response for that specific prompt during the latest refresh cycle, or Grok is temporarily unavailable for tracking.

    Kindly confirm that:
    • The prompt is active and has completed processing
    • Grok is currently enabled in your selected model group
    • The latest refresh has completed successfully


    If you’re still not seeing results after a refresh, please share the following via the live chat:

    • The exact prompt

    • A screenshot of your model selection

    • The date range you’re viewing

    We’ll review it immediately.